The following outline provides a comprehensive discription of the terms of use for our platform.
We guarantee that each order is to be processed within 1-15 business days after the order is placed or the order will be refunded.
See our other policies for more information.
At this time, our lab does not offer a return policy. All sales are final once shipped.
Consumer are responsible for their actions, behaviors, and conduct on the site.
It is the responsibility of the consumer to keep up to date on the terms and conditions. We do not offer notification of changes to the terms and conditions for our platform.
You, the consumer, are responsible for familiarizing yourself with our Privacy Policy. By using our site, you agree to it's outline and processes. If you do not agree with it's processes, kindly do not use this site.
Consumers are responsible for remaining compliant with the return policy and monetary/orders policy.
We partner with Stripe to provide payment services, and consumers must also agree with their terms and conditions found here
Shipping is available through the site via USPS.
Made to order requests will take longer to process. 'Made to order' is defined as a scenario in which our lab does not have quantity on hand to fulfill the request. Each item will be marked as 'Made to Order' in the cart.
In stock requests typically ship within 1-2 business days. Made to order items typically ship between 4-10 business days (depending on the order). Although we may perform partial allocations, we do not ship in multiple parcels. Each order will arrive in one shipment.
If shipping costs less than the provided amount, we will refund the customer the difference should that difference exceed $2. Depending on time frame, we may try to get the fastest shipping package available so that the customers order is fulfilled as quickly as possible. Our lab will not charge the customer extra should the deficit exceed $2; however, the lab reserves the right to cancel and refund that order should the shipping costs exceed the provided amount plus two dollars or more.
Hand delivery options are only available for customers in Eufaula Alabama, Dothan Alabama, Abbeville Alabama, Enterprise Alabama, Daleville Alabama, and Ozark Alabama. Other cities may not be eligible for hand delivery.
Book value is the total value before discounts or tax and shipping are applied. Each order total will be different. Use the cart value as an estimate.
All orders have a minimum amount of $5 after all discounts and promotional codes are applied. Shipping is not included in this minimum order amount by default.
Regarding damages, you the consumer are responsible for damages to products once received except if the products were damaged in shipping.
Consumers are responsible for covering the shipping costs except when the company pays shipping on the consumers behalf. By default, consumers will pay for shipping costs. Our lab can host sales and/or other events that cover the shipping on behalf of the customer as a courtesy.
Consumers are eligible for refunds can be issued if the product is not shipped within 25 days. The company would not be responsible for fulfilling your order if the refund is issued.
Once processed, refunds are not available for these orders.
Our lab will not begin processing an order until payment is linked to that order. If payments are not linked to an order, our lab may begin preparations by acquiring material; however, it is not responsible for the fulfillment or processing of the order until payments are linked to that order.
Orders should be limited to 5 items per order. If a purchase includes more than a quantity of 5 for a given item, that order may be refunded (or partially refunded) and that part of the order not processed. It must be notated by Chuganation's 3D lab in the order notes as to why an order was parially refunded and partially fulfilled.
If an order has been deemed as unprocessable within the next 7 days, the lab may refund this order in full and in doing so waives responsibility of fulfilling that order once the refund has processed.
In summary, when full refunds are provided to the customer regarding an order for any reason, the lab is no longer responsible for fulfilling or processing that order. This includes refunds that are initiated by the customer.
Our lab can change or modify prices on it's products at any time without notice to the consumers. Our lab is not responsible for compensation to the consumers for differences in prices once payment is received for an order.
Our lab can share coupon codes/promotional codes for sales on any platform and does not have to notify customers.
Terms and Conditions as of 12/18/2023 (This document.)
Terms and Conditions as of 12/9/2023
Previous historical revisions are not available.